The General Conditions of Subscription to “alaprann.mu” Services (hereinafter “GTC”) are intended to define the conditions under which the Customer can subscribe and use the “alaprann.mu” Services accessible on the alaprann.mu website which are respectively offered and published by alaprann.mu, a limited liability company registered in Mauritius.
Hereinafter referred to individually as “Party” and together as “Parties”.
By clicking on “Validate” at the end of the order process and checking the box “I accept the General Conditions of Subscription”, the Customer declares to have read and accepted, without reservation, all of the GTC.
The Customer and the Users, as defined below, are invited to carefully read the GTC as well as the GTCU which are applicable to any use of the Site. The Services are dedicated to Users as defined below. Customers (parents) undertake to ensure the proper use of the Services by Users (children).
By using this service, you agree that you have read, understand and agree to these terms. You also agree to review this agreement periodically to be aware of modifications to the agreement, which modifications alaprann.mu may make at any time. Your continued use of this site will be deemed your conclusive acceptance of any modified agreement.
Article 1: object
The purpose of these GTC is to define the terms and conditions in which alaprann.mu make the Services available to the Subscriber as well as the terms and conditions of Subscription to the Services detailed below.
The subscription via the Site results in the conclusion of the final contract and implies the unconditional acceptance by the Customer of all the GTCs of which he acknowledges having read prior to the validation of his subscription.
alaprann.mu reserves the right to adapt or modify the GTC at any time.
Article 2: DEFINITIONS
In the context of the GTC, all the terms defined below starting with a capital letter, whether used in the singular or in the plural, will have the following definition:
“Subscription”: basic formula giving access to the Services as described in Article 3;
“Client”: any natural person of full age, with a bank account and credit card, having subscribed to a Subscription to the Services as the legal guardian of a child User;
“client/Child Area”: personalized electronic review portal accessible on the Site using Identifiers;
“Identifiers”: the connection identifier intended to identify a User (“login”) and the User’s personal and confidential password (“password”), which allow access to the Parent/Child Area;
“Authorized User Limit”: number of Child Users authorized to access the Services and benefit from a Child Space by virtue of the number of children registered by the Customer at the time of subscribing to the Subscription;
Price: firm and non-refundable amounts,
Service (s): set of alaprann.mu online services aimed at providing support for school revisions for children in grades 6 to 12 (Camebridge Curiculum) within the scope of the Subscription as described in Article 3;
Site: the website published by alaprann.mu and accessible at the address www.alaprann.mu allowing subscription to the Subscription and access to the Services;
User (s): any natural person registered in the sixth grade to the General Terminale (“Child User”) under the responsibility of the Customer (“Parent User”) and duly authorized to access the Site as well as the Customer.
Article 3: DESCRIPTION OF SERVICES
alaprann.mu provides tutorial services through the use of videos,course notes, quizzes and live streaming. The Subscription;
3.1 The customer/user Area
Under the conditions provided for in the GTC, the User has access to all of the following digital Services:
Video courses, organized by class levels, subjects and chapters.
The revision programs for each control or training, in all the subjects treated in video by alaprann.mu, with videos, multiple choice questions, exercises and answers.
The general HC/HSE year programs in all subjects treated in video by alaprann.mu, with course reminder videos, year exercises, written answers and / or video.
100% online live streaming events, according to a program established by alaprann.mu
Online live streaming tutorial and lectures will be given during the school vacation period, throughout the course of the school period and before exam periods.
Article 4: ACCESS TO SERVICES
To be able to use the Services and for the review experience to be optimal, Users must have a computer and/or a mobile or a tablet, with a subscription to an Internet service provider. The costs relating to these elements are the sole responsibility of the Users.
The Customer is informed that the connection to the Site and to the Parent/Child Areas is made via the Internet network. He is aware of the technical hazards that can affect this network and lead to slowdowns or unavailability making connection impossible. alaprann.mu cannot be held responsible for difficulties in accessing the Site and the Parent /Child Areas due to disruptions to the Internet network.
The User declares to accept the characteristics and the limits of the networks and services of telecommunications, electronic communications and Internet, and in particular declares to recognize:
that he is aware of the nature of the networks and services and in particular of their technical performance and response times, in order to consult, query or transfer data and / or information and / or documents;
that it is their responsibility to take all appropriate measures to protect their own data and / or computer programs of all kinds from contamination by any viruses present on the aforementioned networks and services.
The User must ensure that the configuration of his equipment is compatible with the Services delivered by alaprann.mu.
The Parent/Child Spaces are accessible via a remote connection using Identifiers, made up of alphanumeric characters. For security and confidentiality reasons, only the use of these Identifiers allows Users to access the Areas
Parent and Child. Identifiers are proof of the identity of the Client and / or User and bind the Client to any use of the Site and / or the Services.
The Customer agrees to and will ensure that Users keep their Identifiers secret and not disclose them to any third party. As such, the Customer understands and accepts that he is solely responsible for maintaining the confidentiality and security of the Identifiers. He alone will bear the consequences that may result from illicit or fraudulent use by unauthorized third parties who have knowledge of them. It is the responsibility of the Customer and / or the User to regularly change the password giving access to the Parent/Child Areas in order to limit any possibility of unauthorized access to their customer data. In the event of loss of his password, the Customer and / or the User may request a new password.
In addition, the Customer expressly understands and accepts that alaprann.mu may restrict, limit or suspend access to the Parent/Child Areas in the following cases: (i) if alaprann.mu must carry out maintenance operations; (ii) if an order from an administrative or judicial authority requires alaprann.mu to proceed with such a restriction, limitation or suspension.
Access to the Site may be temporarily interrupted in order to ensure maintenance. In this case, the Customer will be informed in advance by e-mail or notification on the Site. Access to the Site and / or to the Parent and Child Areas may also be temporarily interrupted if it is necessary to carry out emergency or safety maintenance or to remedy an anomaly. In this case, alaprann.mu may proceed, without notice, to a momentary interruption of the Site and / or the Parent/Child Areas. alaprann.mu will nevertheless endeavor to inform the Client as soon as possible by email.
The school holiday times and periods referred to in the GTC are understood within the framework of the time zone and the school calendar of Mauritius.
Article 5: TERMS OF SUBSCRIPTION TO SERVICES
The Assistance Subscription comes into effect when the Customer has correctly completed the subscription form and paid for their Subscription by credit card. On receipt of payment, the Customer receives an email to the email address he indicated at the time of subscription which confirms the Subscription.
When subscribing to the Subscription, it is the Customer’s responsibility to verify that the information provided, the Subscription and any options checked comply with his choices.
Article 6: DURATION OF THE CONTRACT
CGAs are concluded for an initial firm period of one (1) month from the date of receipt by alaprann.mu of the Customer’s payment by credit card.
The CGAs will be renewed automatically and automatically at their expiry (hereinafter “Anniversary date”), for additional periods of one (1) month unless terminated by one of the Parties under the conditions set out below.
Article 7: RIGHT OF WITHDRAWAL
To exercise this right of withdrawal, you must notify us of your decision to withdraw from the GTC by means of an unambiguous declaration sent by registered letter with acknowledgment of receipt to the following address: Anou Alaprann Ltd, Office B4, New Grounds Building, Geoffroy Road, Bambous, Mauritius
The Customer who has exercised his right of withdrawal when he began to benefit from the Service before the end of the withdrawal period remains liable for the amount of the Service until the date of his withdrawal. In this case, the Customer will obtain the refund of the Subscription already paid in proportion to the period elapsed until the date of withdrawal. The reimbursement will be made no later than fourteen (14) days following the date of receipt by alaprann.mu of the withdrawal request.
Article 8: CONDITIONS OF TERMINATION
8.1: At the initiative of the Client
The Customer can terminate the Subscription, without notice, at no cost and directly on the Site from the customer/user space in the “My subscriptions” section. Termination takes effect on the expiry date of the current Subscription.
It is specified that in the event of termination, the Subscriber remains liable for the monthly payment in progress at the time of termination. alaprann.mu will not reimburse the Customer for the sums paid for the period remaining until the Anniversary Date of the Subscription and Users will continue to benefit from the Services until that date.
Termination at the initiative of the Customer gives him the possibility of re-subscribing to a Subscription later.
Customers who fail to complete the e-learning module in the time available will not be eligible for a refund.
8.2: At the initiative of alaprann.mu
alaprann.mu has the right to terminate and / or suspend the Subscription as of right and at any time:
In the event of non-payment by the Customer of the Subscription;
If the Customer does not update information relating to the means of payment used as part of the Subscription at the end of its validity;
If the Customer uses the Site under conditions that endanger the security and / or the stability of the Site;
If the Customer infringes the existing rights on the Services and the Site, including the intellectual property rights attached to them;
In the event of abusive and non-compliant use of the Services as defined in Article 3 of these GTC.
If the Customer/user gives access to the Services to unauthorized third parties;
If the information provided by the Customer in connection with the subscription to the Subscription is incomplete, inaccurate, invalid or obsolete;
More generally, in the event of the Customer’s failure to comply with any of his obligations under the GTC;
If the Services are not adapted to the educational needs of the Child User. alaprann.mu will then be able to offer alternative solutions to the Customer concerning the Child User and depending on the nature of his need.
The termination and / or suspension will be notified by email to the Customer, and will result in the immediate deactivation of the Services, without the right to compensation or reimbursement. This termination and / or suspension will be made without prejudice to any compensation action that alaprann.mu may take against the Customer and any unauthorized third party.
Article 9: PRICE
The Price is denominated in Mauritian Rupees and is expressed “incl of VAT”
It does not include the costs related to the equipment and electronic communications necessary for the subscription to the Subscription and to the use of the Services, said costs remaining the responsibility of the Customer.
alaprann.mu reserves the right to modify the Price. Any modification of the Price will be brought to the attention of the Customer at least one (1) month before its entry into force. In this case, the Customer will have the option to terminate his Subscription free of charge, under the conditions provided for in Article 8.1 above.
Article 10: INVOICING AND PAYMENT
The Price is due at the time of taking the Subscription and on each Anniversary Date.
The Customer is solely responsible for the payment of all sums due under the Subscription.
When subscribing to the Subscription, the Customer settles the Price by credit card from the Site, via the STRIPE interface for secure payments. STRIPE is PCI Level 1 certified, the highest level of security in the payment industry. Payment is made directly to the bank.
The Subscription is payable in advance, each month, by monthly direct debit on a bank card.
The Customer acknowledges and accepts that, by providing the information relating to his bank card, alaprann.mu debits his bank card according to the terms defined in the GTC.
The Customer is required to update and / or modify immediately by all means his bank details via his account, in particular in the event that the validity of his contact details would expire.
In the event of an unsuccessful payment by credit card, and except in the event of theft or opposition, our secure payment provider may be required to represent the payment until it is regularized.
In the event of delay or non-payment, alaprann.mu reserves the right to terminate the GTC in accordance with Article 9.2.
Article 12: OBLIGATIONS OF USERS
The Customer acknowledges having proceeded prior to the subscription to the verification of the adequacy of the Services with the needs of the User and acknowledges that all the information and advice which was necessary for him to undertake under the Subscriptions have been communicated to him by alaprann.mu.
The Customer undertakes to use the Site and the Services in accordance with the laws and regulations in force and the stipulations of the GTC. He undertakes not to infringe the intellectual property rights of alaprann.mu or of any third party.
The Customer is solely responsible for the access and use of the Site and / or the Services by Users. It is their responsibility to ensure that each User complies with the contractual conditions of access and use of the Site and / or the Services. The Customer is also solely responsible for his access to the Internet. It is their responsibility to take all measures to maintain this access.
The Customer’s use of the Site and the Services is not limited to connection time. On the other hand, the use by the Customer of the Services is limited in number of Users according to the number of registered child (ren).
For the sake of efficiency, the Customer and Users undertake to clearly express their needs to alaprann.mu.
Article 13: INTELLECTUAL PROPERTY
The content of the Site (videos, lesson sheets, multiple choice questions, exercises, brands, graphics, etc.) as well as all the software necessary for its use, and more generally all or part of the Site itself, are protected by copyright. intellectual property and constitute, unless otherwise indicated, the exclusive property of alaprann.mu.
The content of the Site can only be consulted by Users on a personal basis, for educational and educational purposes only, as part of the Subscription contracted by the Customer.
Consequently, Users are particularly prohibited to copy, modify, alter, translate, reproduce, distribute, sell, publish or exploit in any way and in any form or medium whatsoever all or part of the Site and / or the contents of the Site by any means whatsoever is ; to download other than in the cases authorized by alaprann.mu and, more generally, to fix and reproduce on any medium whatsoever, by any means whatsoever, all or part of the Site and / or the contents of the Site, with the sole exception of printing on paper within the limits defined below;
more generally to exploit and / or use all or part of the Site and / or the contents of the Site by any means whatsoever and in any form whatsoever for purposes other than those expressly authorized.
alaprann.mu authorizes Users to reproduce educational content (course materials, exercises in particular) on paper subject to the following conditions:
The Users guarantee that all the mentions possibly appearing on the contents thus printed relating to the protection of the rights will be reproduced without modification.
The reproductions thus obtained may be used only by Users for personal purposes, for their sole private use to the exclusion of any other and may under no circumstances be distributed to third parties.
Any use of all or part of the Site and / or of the contents of the site contrary to the GTC by the User and / or the Customer will engage the responsibility of the Customer in particular with regard to alaprann.mu and will be likely to expose it to criminal and / or civil penalties.
In addition, in the event of violation by Users of one of the obligations described above, alaprann.mu will be entitled as of right and without notice to suspend access to the site and / or to terminate the subscription of Users in accordance with in article 9.2 above.
Article 14: LIMITATION OF LIABILITY
alaprann.mu undertakes to implement the means necessary for access to the Site and the provision of Services following an obligation of means.
Each Party assumes responsibility for the consequences resulting from its faults, errors or omissions causing damage to the other Party.
The Parties expressly agree that alaprann.mu ‘obligations under the terms of the GTC are obligations of means and that alaprann.mu cannot therefore be held liable by the Client except in the event of proven fault by alaprann.mu and for damage resulting from facts which are directly attributable to it.
alaprann.mu declines all responsibility:
for any interruption of the site, occurrence of bugs or other event making the Site unsuitable for its use;
for any inaccuracy or omission relating to the information available on the Site.
In addition, alaprann.mu informs the Customer that:
The examples used do not constitute rules but are intended for the educational illustration of one or more rules.
Some wordings can be transformed by printing systems to the point that their meaning becomes incorrect.
Download operations can cause a block of characters to disappear, thus removing essential information.
Users therefore agree not to claim any compensation whatsoever from alaprann.mu and to act for any other purpose against it in the event that the objectives expected by the Customer by taking out the subscription are not achieved (in particular in the event of repetition, not reaching a grade, etc.).
Article 15: EXCLUSION OF WARRANTIES
To the extent permitted by law, alaprann.mu expressly excludes any guarantee, In particular, alaprann.mu does not guarantee that the objectives that the Customer has set for himself by taking out the Subscription will be achieved. Thus, alaprann.mu cannot guarantee against the possibility of repeating or failing the User’s exams.
Article 16: PERSONAL DATA
The personal data collected as part of the subscription to the Subscription and / or the use of the Services will be processed in accordance with Law and the General Data Protection Regulation (hereinafter“ GDPR ”).
The person responsible for processing personal data is alaprann.mu, domiciled at the above address.
The Client who is a natural person is informed that the information collected is subject to computer processing intended to carry out operations relating to the management of Clients concerning contracts, Subscriptions, invoices, accounting and management of client accounts within by alaprann.mu.
The collection of personal data concerning minor children under the age of 18 is subject to the consent of parental authority.
alaprann.mu indicates to the User the data required to provide its Services by affixing the following sign: “*”. In the absence of a response from the Customer on the fields mentioned as mandatory, the latter will not be able to register and benefit from the Services provided by alaprann.mu.
The recipients of the data are:
those responsible for customer services, support, invoicing and marketing;
In accordance with GDPR, any natural person has a right to access to data (limited to two access requests per year and subject to proof of identity),
rectification of data,
the erasure of information concerning him under the conditions set out in Article 17 of the General Data Protection Regulations,
restriction of processing,
to define general and specific directives defining the manner in which it intends to exercise these rights, after his death.
The data subject also has a right to the portability of his data. In accordance with Article 20 of the GDPR, the data subject has the right to receive the personal data concerning him that he has provided to the company alaprann.mu, in a structured, commonly used and machine-readable format, and has the right to transmit this data to another controller without the company alaprann.mu, to which the personal data have been communicated, obstructing it.
The Customer is informed that for payment purposes, the Customer’s bank details are collected and stored by the company certified PCI level 1 (the highest level of security in the payment industry). The PCI standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data. Thus the protection of bank and transaction details are secure.
The Customer has the option of consulting the bank data collected and modifying them in whole or in part, at any time, via the admin Space.
It is specified that “cookies”, which have the sole function of identifying users of the Site (URL, IP address, time and date of navigation, etc.), are automatically collected during each connection and have the sole purpose of allow, improve or facilitate access and use of the Site and / or the Services. Users can prevent this by following the procedure indicated on their browser. It is nevertheless specified that the use of the Site and the Services could be limited.
Article 17: NON-WAIVER
No waiver by either Party to avail itself of any of its rights under the terms of the GTC, shall not constitute a waiver for the future of said rights.
Article 18: PARTIAL INVALIDITY
If one or more provisions of the GTC are found to be null or irrelevant, they will be deemed unwritten and will not invalidate the other provisions unless they are of a substantial nature. The Parties shall replace invalid provisions by new provisions which are legally valid and as close as possible to the meaning and purpose envisaged in legal and economic terms.
Article 19: INTEGRALITY
The GTC represents the whole and the entirety of the agreement entered into between the Parties.
No statement, representation, promise or condition not contained in the GTC can and should not be accepted to contradict, modify or affect in any way the terms of these.
Article 20: CASE OF FORCE MAJEURE
The Parties cannot be held responsible and no compensation may be demanded of them for any failure or delay in the performance of one of their obligations under the GTC, due to the occurrence of an event of force majeure, as defined by the Civil Code and the case law in force.
When it becomes aware of the event, the Party concerned will inform the other Party by any means. The occurrence of a case of force majeure will suspend the performance of the obligations of the Party concerned.
If a case of force majeure continues beyond a period of one (1) month, the GTC may be terminated immediately and automatically, without the right to compensation, by either of the Parties by sending a registered letter with acknowledgment of receipt to the other Party.
Article 21: CONTACT AND ASSISTANCE
For any request, the Customer may contact alaprann.mu, using the contact form on the Site.
Article 22: APPLICABLE LAW AND SETTLEMENT OF DISPUTES
CGAs are subject to Mauritian law.
Any dispute or dispute relating to the validity, interpretation, execution and / or termination of the GTCs must first and foremost be settled amicably between the Parties. If the said dispute could not be the subject of an amicable agreement within thirty (30) days from the notification of the dispute, the Mauritian courts will have exclusive jurisdiction, notwithstanding the plurality of defendants, warranty appeal or summary proceedings. .
The Consumer Client may, if he wishes, submit the dispute relating to these GTC to a mediator or to existing sectoral mediation bodies or to any alternative dispute resolution method in the event of a dispute.